Relevance verified: 18/04/2026
Who We Are
Cazeus Casino is operated by Cazeus Entertainment Ltd., a company registered in the United Kingdom, with its registered address at 1 Constitution St, LL20 1XT, Llangollen, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cazeus Entertainment Ltd. acts as the data controller in respect of any personal data we collect from you through your use of our website at https://cazeus-casino-uk.com and any related services we provide.
We are licensed and regulated by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA). As part of our regulatory obligations, we are required to process certain personal data about you, and this Privacy Policy explains how we do so, why we do so, and what your rights are in relation to that data.
If you have any questions about how we handle your personal information, you may contact our Data Protection Officer directly at [email protected].
The Information We Collect
When you register an account with Cazeus Casino, make deposits or withdrawals, participate in promotions, or simply browse our website, we may collect and process a range of personal data about you.
Identity and contact details include your full name, date of birth, residential address, email address, telephone number, and any username you choose when registering.
Financial information includes your payment card details (processed securely and not stored in full by us), bank account information, e-wallet identifiers, cryptocurrency wallet addresses, transaction histories, deposit amounts, and withdrawal requests.
Identity verification documents include copies of passports, driving licences, utility bills, bank statements, and any other documentation you provide to us as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Gameplay and account data includes your betting history, game activity, session lengths, account balance history, bonus usage, wagering progress, and any preferences you set within your account.
Technical data includes your IP address, browser type and version, device identifiers, operating system, time zone, and the pages and features you access during your visits to our site.
Communications data includes records of any correspondence between you and our support team, whether through live chat, email, or any other channel, as well as responses to surveys or feedback requests.
Responsible gambling data includes any self-exclusion requests, deposit limits, cooling-off periods, reality check settings, or other responsible gambling tools you activate on your account.
We collect this information directly from you when you register, make deposits, contact us, or use our services. We also collect certain data automatically through cookies and similar tracking technologies when you visit our website.
Legal Basis for Processing Your Data
Under UK GDPR, we are required to identify a lawful basis for every type of processing activity we carry out. Depending on how and why we use your personal data, we rely on one or more of the following grounds:
Performance of a contract. When you open an account and use our services, we process your identity and financial data to fulfil our obligations to you under our Terms and Conditions. This includes verifying your account, processing deposits and withdrawals, awarding bonuses, and providing customer support.
Legal obligation. As a UKGC-licensed operator, we are subject to strict legal requirements under the Gambling Act 2005, the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, and other applicable legislation. We are required by law to verify your identity, monitor your account for signs of problem gambling, carry out AML and fraud checks, and retain certain records for specified periods.
Legitimate interests. We process certain data where it is in our legitimate business interests to do so, provided those interests are not overridden by your rights. This includes maintaining the security and integrity of our platform, detecting and preventing fraud, improving our services, and managing our relationship with you as a customer.
Consent. Where we send you marketing communications by email or text message, we rely on your freely given consent. You may withdraw this consent at any time.
How We Use Your Personal Data
We use the information we collect for the following purposes:
To create and manage your account, including verifying your identity before you can make deposits or withdrawals. UK GDPR and UKGC regulations require us to be satisfied as to the identity and age of every player before they can access real-money gaming.
To process financial transactions, including deposits, withdrawals, bonus payments, and refunds. We pass necessary payment details to our payment processing partners to facilitate these transactions securely.
To carry out our legal obligations under anti-money laundering and counter-terrorism financing law. This includes screening your details against sanctions lists and politically exposed persons (PEP) databases, monitoring your transaction patterns, and reporting suspicious activity to the National Crime Agency (NCA) where required.
To comply with our responsible gambling obligations under the UKGC Social Responsibility Code. We monitor gameplay patterns for signs of problem gambling behaviour, use your play history to trigger affordability checks and interactions, and act on any self-exclusion or account restriction requests you make, including through the GamStop national self-exclusion scheme.
To provide customer support and resolve any disputes or complaints you raise with us.
To send you service-related communications such as account confirmations, security alerts, and updates to our terms or policies.
To send you marketing communications about our promotions, bonuses, and new features, where you have given us consent to do so.
To improve our website, platform, and product offering by analysing how players navigate and use our services.
To detect, investigate, and prevent fraud, cheating, and other unlawful activities.
Sharing Your Personal Data
We do not sell your personal data to third parties. We may, however, share your information with the following categories of recipients where it is necessary and lawful to do so:
Payment service providers such as banks, card processors, and e-wallet operators who process your deposits and withdrawals on our behalf.
Identity verification and AML screening providers who help us meet our KYC and anti-money laundering obligations. These providers check your details against identity databases, sanction lists, and PEP registers.
Responsible gambling organisations and self-exclusion schemes, including GamStop, in fulfilment of our UKGC licence conditions.
Regulators and law enforcement, including the UK Gambling Commission, the Information Commissioner’s Office (ICO), HMRC, the National Crime Agency, and any other authority to which we are legally obliged to disclose information.
Our gaming software and platform providers, including game suppliers and backend technology partners, who process data on our behalf under strict data processing agreements.
Fraud prevention agencies and shared fraud databases where necessary to protect both our business and our players from financial crime.
Legal advisers and auditors where required in connection with legal proceedings, regulatory investigations, or professional compliance audits.
All third parties with whom we share personal data are required to handle it securely, in accordance with UK GDPR, and only for the purposes we specify.
International Data Transfers
Some of the third parties with whom we share your data are located outside the United Kingdom. Where we transfer personal data internationally, we take steps to ensure an equivalent level of protection applies. This may include transferring data only to countries that the UK has determined offer an adequate level of data protection, or using standard contractual clauses approved by the ICO.
If you would like more information about the specific safeguards we apply to international transfers, please contact us at [email protected].
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Under UK anti-money laundering regulations, we are required to retain copies of identity verification documents and transaction records for a minimum of five years from the end of the business relationship. Under UKGC licence conditions, we are required to retain records relating to your gambling activity for specific periods to enable regulatory compliance and auditing.
Where we hold data based on your consent, such as for marketing purposes, we will retain it until you withdraw your consent or after a period of inactivity, whichever comes first.
Once the applicable retention period has expired, we securely delete or anonymise your personal data.
Your Rights Under UK GDPR
As a UK resident, you have the following rights in relation to your personal data:
The right to access. You may request a copy of the personal data we hold about you, along with information about how it is used. We will respond to verified requests within one calendar month.
The right to rectification. If any of the information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
The right to erasure. In certain circumstances, you may ask us to delete your personal data. Please be aware that we may not always be able to comply with this request, for example where we are legally required to retain the data.
The right to restrict processing. You may ask us to limit how we use your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
The right to data portability. Where we process your data by automated means and on the basis of your consent or a contract, you may request a copy of that data in a structured, machine-readable format.
The right to object. You may object to our processing of your data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing.
Rights in relation to automated decision-making. We may use automated systems to carry out certain compliance checks or account risk assessments. If a significant decision affecting you is made solely by automated means, you have the right to request human review of that decision.
To exercise any of these rights, please write to us at [email protected] or at our registered address. We may ask you to verify your identity before we process your request. We will not charge a fee for handling reasonable requests.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help the site function correctly, to remember your preferences, and to gather analytical information about how visitors use our platform.
Strictly necessary cookies are required for the website to operate. Without these, you would not be able to log in or use core features of the site. These cookies do not require your consent.
Functional cookies allow us to remember your preferences, such as your chosen language or whether you have previously dismissed a notification.
Analytical cookies collect anonymised information about how pages are visited and which features are used. This data helps us understand how to improve the user experience.
Marketing cookies track your activity across our site and, where you have given consent, may be used to deliver personalised promotions and advertisements.
You can manage your cookie preferences through the cookie settings panel available on our website. Please be aware that disabling certain categories of cookie may affect the functionality of the site. You can also manage cookies through your browser settings, although this may not give you the same level of granular control.
Marketing Communications
Where you have opted in to receiving marketing communications, we may send you emails or SMS messages about our latest promotions, bonuses, and offers at Cazeus Casino.
You can withdraw your consent and opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences within your account settings, or by contacting us directly at [email protected].
Withdrawing your consent will not affect the lawfulness of any processing carried out before you opted out. You will continue to receive service communications that are strictly necessary in connection with your account.
Responsible Gambling and Your Data
Our UKGC licence requires us to maintain robust responsible gambling practices, and the processing of data for this purpose is both a legal obligation and a matter of genuine player welfare.
We collect and use data about your gambling activity to identify patterns that may indicate harmful gambling behaviour. This includes monitoring the frequency and size of your bets, your session duration, your deposit patterns, and any changes in your behaviour over time.
Where our automated or human review processes identify concern, we may contact you to discuss your play or take proactive steps to protect you, including applying temporary account restrictions.
If you request a self-exclusion through GamStop or directly with Cazeus Casino, we will use your personal data to give effect to that exclusion, including sharing your details with the GamStop scheme where applicable. We retain records of self-exclusions and responsible gambling interactions in accordance with our legal obligations.
Security
Cazeus Casino uses 128-bit SSL encryption to protect personal and financial data transmitted between your device and our servers. Access to your personal data within our business is restricted to personnel who have a legitimate need to process it, and all staff who handle personal data are trained in data protection and confidentiality obligations.
We conduct regular security assessments of our systems and work with reputable third-party security partners to maintain the integrity of our platform. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours and, where appropriate, notify you directly without undue delay.
Despite the measures we have in place, no online service can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised use of your account.
Children and Underage Players
Our services are strictly restricted to individuals aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is a mandatory step in our registration and KYC process, and we take reasonable steps to prevent underage access to our platform.
If you believe that a minor has provided us with personal data, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory guidance. Any material changes will be communicated to you through a notice on our website or by direct communication to the email address registered on your account. We encourage you to review this page periodically.
How to Make a Complaint
If you are dissatisfied with the way in which we have handled your personal data, please contact us in the first instance at [email protected]. We will investigate your concern and respond within a reasonable timeframe.
If you remain dissatisfied after raising the matter with us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom. The ICO can be contacted at:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Website: https://ico.org.uk Helpline: 0303 123 1113
Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or the way in which Cazeus Entertainment Ltd. processes your personal data, please get in touch using the details below:
Data Protection Officer Cazeus Entertainment Ltd. 1 Constitution St, LL20 1XT Llangollen, United Kingdom
Email: [email protected] Support: [email protected] Live Chat: available directly on https://cazeus-casino-uk.com